Offer
Fare conditions
Now that Eurostar and Thalys have joined forces under the Eurostar name, we’re making some changes to our travel classes. From 4 November, our current classes are becoming Eurostar Standard, Eurostar Plus and Eurostar Premier.
When is the travel date ?
Standard
The smart and easy way to travel from city to city centre.
Standard Premier
Spacious coaches, comfortable seats and a light meal for a relaxed and refreshing journey.
Business Premier
For the most freedom and flexibility, clients may prefer to travel in Business Premier.
Standard
Smart and easy
Exchange
- Customers can change the time and date of their trip without a fee up to seven days before departure.
- Customers can upgrade to Standard Premier or Business Premier.
- If the cost of the new ticket is more than the cost of the original ticket, customers are required to pay the difference.
- If the customer changes his/her ticket less than six days before departure, he/she will be charged an exchange fee of 15 euros per ticket, plus the difference between the old and new fares.
- If the cost of the new ticket is less than the cost of the original ticket, clients will not get a refund of the difference.
Refund
- Customers can receive a full refund up to seven days before departure. Tickets are non-refundable within six days of departure.
Standard Premier
Service and style all the way
Exchange
- Customers can change the time and date of their trip without a fee up to seven days before departure.
- Customers can upgrade to Standard Premier or Business Premier.
- If the cost of the new ticket is more than the cost of the original ticket, customers are required to pay the difference.
- If the customer changes his/her ticket less than six days before departure, he/she will be charged an exchange fee of 15 euros per ticket, plus the difference between the old and new fares.
- If the cost of the new ticket is less than the cost of the original ticket, clients will not get a refund of the difference.
Refund
- Customers can receive a full refund up to seven days before departure. Tickets are non-refundable within six days of departure.
Business Premier
Our Premium fares
Exchange
- Customers can exchange or have their tickets refunded free of charge at any time up to 60 days after the originally scheduled departure.
- For trains between the UK and the Netherlands, tickets can be exchanged up to the train departure time indicated on the ticket.
- Customers will have to cancel their tickets and rebook the journey to change departure or destination stations.
Refund
- For trains between the UK, France and Belgium, we accept refunds up to 60 days after the booked departure if the customer decides not to travel.
- For trains between the UK and the Netherlands, the ticket is exchangeable up to the train departure time indicated on the ticket.
Boarding Guarantee
- If a customer wishes to travel at a different time on the same day, we will find a seat on a train that suits you, even if the Business Premier class is full.
- Please note that we do not currently offer this guarantee for our trains to and from the Netherlands.
Eurostar Standard
The fast, flexible, sustainable way to travel from city to city in Europe.
Eurostar Plus
Indulge your clients with extra comfy seats and more space. Make every trip a pleasure whether they are travelling for business or leisure.
Eurostar Premier
The signature Eurostar experience, designed around the clients to make every journey a joy.
Eurostar Standard
Smart and easy
Exchange
- Customers can exchange the departure date and/or time of the ticket with no fee up until one hour before the original departure time. Change of destination is not permitted.
- Customers can upgrade to Eurostar Plus. Upgrades to Eurostar Premier are not allowed.
- If the cost of the new ticket is more than the cost of the original ticket, customers are required to pay the difference.
- Once exchanged tickets will become non-refundable.
Refund
- Tickets are refundable seven days or more before the date of departure for a fee.
- The fee is £25 per person for each individual leg of the trip, and £50 per person for a full refund of a return ticket. Non-refundable thereafter.
Eurostar Plus
Service and style all the way
Exchange
- Customers can exchange the departure date and/or time of the ticket with no fee up until one hour before the original departure time. Change of destination is not permitted.
- Customers can’t upgrade to Eurostar Premier.
- If the cost of the new ticket is more than the cost of the original ticket, customers are required to pay the difference.
- Once exchanged tickets will become non-refundable.
Refund
- Tickets are refundable seven days or more before the date of departure for a fee.
- The fee is £25 per person for each individual leg of the trip, and £50 per person for a full refund of a return ticket. Non-refundable thereafter.
Eurostar Premier
The signature Eurostar experience
Exchange
- Customers can exchange their tickets up until 48 hours after their original departure time with no fee. Clients can’t change the original destination.
- If the cost of the new ticket is more than the cost of the original ticket, customers are required to pay the difference.
- If the cost of the new ticket is less than the cost of the original ticket, clients will not get a refund of the difference.
Refund
- Tickets are refundable with no fee up until 48 hours after the client’s original departure time. Tickets are non-refundable thereafter.
- If you claim a refund for one leg of a return ticket, the refund will be calculated taking into account any discount for a return ticket (compared to two single leg tickets) clients may have been given when they booked the tickets.
Boarding guarantee
- If your clients would like to switch for an earlier or later train on the day they are travelling, we guarantee to find you a seat even if Eurostar Premier is full (we can’t offer this guarantee on trains to and from the Netherlands yet, but we’re working on it).
- The fare difference won’t be charged.
- We can’t guarantee specific seats, the same travel class or the same on-board services such as catering. Although of course, our team will do their best!
Now that Eurostar and Thalys have joined forces under the Eurostar name, we’re making some changes to our travel classes. From 4 November, our current classes are becoming Eurostar Standard, Eurostar Plus and Eurostar Premier
When is the travel date ?
Standard
The smart and easy way to travel, straight to the heart of the city.
Comfort
A spacious and comfortable environnement to enjoy travels.
Premium
Treat clients to extra flexibility, gourmet meals and Lounge access.
Standard
Smart and easy
Exchange
- Customers can change the time and date of their trip without a fee up to seven days before departure.
- Customers can upgrade to Standard Premier or Business Premier.
- If the cost of the new ticket is more than the cost of the original ticket, customers are required to pay the difference.
- If the customer changes his/her ticket less than six days before departure, he/she will be charged an exchange fee of 15 euros per ticket, plus the difference between the old and new fares.
- If the cost of the new ticket is less than the cost of the original ticket, clients will not get a refund of the difference.
- Departure and destination stations cannot be changed. Customers must cancel their tickets and rebook the journey to change them.
Refund
- Customers can receive a full refund up to seven days before departure. Tickets are non-refundable within six days of departure.
Comfort
Spacious and Comfortable
Exchange
- Customers can change the time and date of their trip without a fee up to seven days before departure.
- Customers can upgrade to Standard Premier or Business Premier.
- If the cost of the new ticket is more than the cost of the original ticket, customers are required to pay the difference.
- If the customer changes his/her ticket less than six days before departure, he/she will be charged an exchange fee of 15 euros per ticket, plus the difference between the old and new fares.
- If the cost of the new ticket is less than the cost of the original ticket, clients will not get a refund of the difference.
- Departure and destination stations cannot be changed. Customers must cancel their tickets and rebook the journey to change them.
Refund
- Customers can receive a full refund up to seven days before departure. Tickets are non-refundable within six days of departure.
Premium
Our Premium fares
Exchange
- Tickets can be exchanged free of charge up to 1 hour after the originally scheduled departure time. The original destination cannot be changed.
- If the cost of the new ticket is more than the cost of the original ticket, customers are required to pay the difference.
Refund
- Tickets are refundable with no fee up until 1 hour after the client’s planned departure time. Tickets are non-refundable thereafter.
Eurostar Standard
The fast, flexible, sustainable way to travel from city to city in Europe.
Eurostar Plus
Indulge your clients with extra comfy seats and more space. Make every trip a pleasure whether they are travelling for business or leisure.
Eurostar Premier
The signature Eurostar experience, designed around the clients to make every journey a joy.
Eurostar Standard
Smart and easy
Exchange
- Customers can exchange the departure date and/or time of the ticket with no fee up until one hour before the original departure time. Change of destination is not permitted.
- Customers can upgrade to Eurostar Plus but not to Eurostar Premier.
- If the cost of the new ticket is more than the cost of the original ticket, customers are required to pay the difference.
- If the cost of the new ticket is less than the cost of the original ticket, clients will not get a refund of the difference.
Refund
- Tickets are refundable seven days or more before the date of departure for a fee.
- The fee is £25 per person for each individual leg of the trip, and £50 per person for a full refund of a return ticket. Non-refundable thereafter.
Eurostar Plus
Make every trip a pleasure
Exchange
- Customers can exchange the departure date and/or time of the ticket with no fee up until one hour before the original departure time. Change of destination is not permitted.
- Customers can’t update to Eurostar Premier.
- If the cost of the new ticket is more than the cost of the original ticket, customers are required to pay the difference.
- If the cost of the new ticket is less than the cost of the original ticket, clients will not get a refund of the difference.
Refund
- Tickets are refundable seven days or more before the date of departure for a fee.
- The fee is £25 per person for each individual leg of the trip, and £50 per person for a full refund of a return ticket. Non-refundable thereafter.
Eurostar Premier
The signature Eurostar experience
Exchange
- Customers can exchange their tickets up until 48 hours after their original departure time with no fee. Clients can’t change the original destination.
- If the cost of the new ticket is more than the cost of the original ticket, customers are required to pay the difference.
- If the cost of the new ticket is less than the cost of the original ticket, clients will not get a refund of the difference.
Refund
- Tickets are refundable with no fee up until 48 hours after the client’s original departure time. Tickets are non-refundable thereafter.
- If you claim a refund for one leg of a return ticket, the refund will be calculated taking into account any discount for a return ticket (compared to two single leg tickets) clients may have been given when they booked the tickets.
Boarding guarantee
- Clients can switch for an earlier or later train on the day they are travelling
- We cannot guarantee a seat or catering