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Our membership levels

Comfortable, convenient, and now more rewarding than ever. With Club Eurostar, anyone can turn their international train trips into brilliant benefits.

Our membership levels

Members are split into membership levels. To maintain or upgrade their level, they need to earn a certain number of status points.

Classique
0 to 499 status points
Avantage
500 to 2899 status points
Carte blanche
2900 to 49999 status points
Etoile
5000+ status points

How points are earned

£1 Spent on Eurostar travel
=
1.2 Club Eurostar points

€1 Spent on Eurostar travel
=
1 Club Eurostar points
£2 Spent on a train + hotel package
=
1.2 Club Eurostar points

€2 Spent on a train + hotel package
=
1 Club Eurostar points

How to spend Club Eurostar points

Free tickets

Free tickets

For 1,000 points – book a one-way ticket to any of our destinations, with no restrictions on date or time.

Ticket discounts

Ticket discounts

From 170 points – use your points to pay less for your next Eurostar trip. Because everyone loves a cheaper ticket.

Upgrades

Upgrades

From 600 points one way – upgrade to Standard Premier/Comfort (Eurostar Plus from 04 November) for extra legroom and a comfier seat.

ALL, Accor’s lifestyle loyalty program

ALL, Accor’s lifestyle loyalty program

From 170 points – use your points to pay less for your next Eurostar trip. Because everyone loves a cheaper ticket.

Share your points

Share your points

From 100 points – share your points with friends and family to give their account a little boost.

Club Eurostar benefits


Here’s what each Club Eurostar membership level offers

Classique Avantage Carte Blanche Etoile
Earn bonus reward points with every booking 25% 50% 70%
Use points on free tickets
Use points on discounts
Use points on upgrades or share with friends and family
Get partner discounts
Hop on the Eurostar train before or after the one you booked, for free. Excludes routes to and from London.
Kick back and relax in our Eurostar Premier lounges.
Work or unwind at Railteam lounges across Europe.
Use SmartCheck in London to breeze through the ticket gates without scanning your ticket.
Beat the queues and use the fast-track ticket gates when travelling between London and Paris or Brussels.
Priority access to our contact centres.
Travel on any Eurostar train to your destination on the day of your booking. Excludes routes to and from London

Join Club Eurostar for FREE

  • Collect reward points Collect reward points
  • Redeem points for discounted or free tickets Redeem points for discounted or free tickets
  • Discounts at selected travel and retail brands Discounts at selected travel and retail brands
  • View and manage all your bookings View and manage all your bookings
  • Save your details for a faster checkout Save your details for a faster checkout

Frequently Asked Questions

If travellers need to change their trip, what should they do?

For any changes, travellers should contact their airline or travel agency.

Are customers entitled to any compensation for delays?

Customers travelling to the airport

If a customer’s train arrives at the airport later than scheduled, but they are still able to catch their flight, there is no compensation for the delay.

If a customer misses their flight because of a delayed Eurostar train, they should contact their airline’s customer service department regarding compensation.

Customers leaving the airport

In accordance with the PRR (Passenger Rights Regulation), if a customer’s arrival in Brussels-Midi or Antwerpen-Centraal is delayed by 60 minutes or more, the customer is entitled to compensation.

The compensation is calculated according to the length of the delay:
25% of the value of the train ticket for a delay of 60 minutes or more.
50% of the value of the ticket for a delay of 120 minutes or more.

 

What can travellers do if their train is delayed?

On the day of the journey

Customers travelling to the airport

We never want our travellers to miss a connection and that’s why AirRail has been designed to allow adequate travel time between the station platform and the airport boarding gate. This takes into account minor train delays (less than 40 minutes for flights within Europe, and less than 90 minutes for flights outside of Europe).

If the unexpected happens and a customer’s scheduled train is severely delayed or cancelled, customers should collect their ticket and travel on the next available Eurostar train to Amsterdam Schiphol Airport. If there is no available Eurostar train to the airport within a reasonable time, customers should contact their airline.

Customers travelling from the airport

Once customers have collected their ticket, they have the flexibility to travel on another Eurostar train. If there are no more Eurostar trains to the destination on the day of travel, customers should contact Eurostar Customer Service.

If a customer’s flight is delayed or their schedule has changed. What can they do?

Travellers should contact the customer service department of their airline as soon as possible.

How can customers claim compensation after their journey?

If the request concerns a journey from Brussels-Midi/Zuid or Antwerpen-Centraal to Amsterdam Airport Schiphol, they should contact the airline’s customer service centre.

If a customer’s compensation request concerns a journey from Amsterdam Schiphol Airport to Brussels-Midi or Antwerp-Central station, the customer should submit a compensation request through our request form or contact Eurostar Customer Service.

 

If a customer’s flight is cancelled is the train ticket refunded?

Yes, customers just need to request a refund via their point of sale (airline or travel agency).

What happens if a customer exceeds their luggage allowance?

The AirRail ticket allows customers to take up to three suitcases and one piece of hand luggage on Eurostar trains. However, your airline is unlikely to offer the same, so customers should check their flight conditions before setting off.

Eurostar accepts no responsibility in the event of theft, loss, or damage to luggage during the train journey. Customers are solely responsible for the transport of their luggage, between the train station and the airport.

If a customer’s luggage exceeds the AirRail allowance, the Train Manager may charge €30 per piece of additional luggage or refuse to allow the excess luggage on board the train.