• Email / Phone enquiries

Trade Sales – General enquiries about Eurostar and making a booking
Contact us:
• by email: eurostarforagents@eurostar.com
or
• by phone: +44 3448 242524 (09:00-17:00 UK time, Monday to Friday)

• Group bookings and enquiries

  • for Group booking requests on Eurostar (travel from/to London), you can contact us:
    • by email: groups@eurostar.com
    or
    • by phone: +44 3448 224 800 from 09:00-17:00 UK time, Monday to Friday. Closed at weekends & Bank Holidays

• • for Group booking for routes between France, Belgium, the Netherlands and Germany, you can contact us:
    • by telephone:   
    o Netherlands: +31 205321560
    o Belgium: +32 2 5861804
    o France: +33 186653041
    o Germany: +49 30 91739258
    (cost of a local call depending on the operator)

The service is open from 09:00-17:00 CET, Monday to Friday

• Travel Agents’ Concessions

Please contact your HR department in order to receive this phone number.

• GDS Air Technical Helpdesk – for investigating sales issues on Amadeus/Sabre/Galileo.

THIS TEAM DOES NOT MAKE BOOKINGS OR PROVIDE GENERAL TRAVEL INFORMATION.

For any technical queries, please send us the booking reference, date & time of travel, details of the technical problem, by email to gds.helpdesk@eurostar.com
08:00-17:00 UK time, Monday to Friday

Please do not hesitate to consult the Frequently Asked Questions.

• Opening an account

Please contact : trade.contracts@eurostar.com

09:00-17:00 UK time, Monday to Friday

• Group baggage services

+44 3448 225822
**Please note that this service is currently unavailable. We aim to resume this service as soon as possible**

• Lost property

+44 3448 224411 then press 1
09:00-17:00 UK time, Monday to Friday
**Please note that this department is currently unavailable. We aim to resume this service as soon as possible**

• Club Eurostar

If you have any queries about Club Eurostar, please complete the contact us form