Email / Phone enquiries

  • Trade Sales – Agent booking enquiries and after-sales. You can contact us:

 

• by email: eurostarforagents@eurostar.com
or
• by phone: +44 3448 242524 (09:00-17:00 UK time, Monday to Friday)

 

Group bookings and enquiries

  • for Group booking requests on routes to/from London), you can contact us:

• by email: groups@eurostar.com
or
• by phone: +44 3448 224 800 from 09:00-17:00 UK time, Monday to Friday. Closed at weekends & Bank Holidays

 

  • for Group booking requests on routes between France, Belgium, the Netherlands and Germany, you can contact us:

• by telephone: 

Netherlands: +31 205321560
Belgium: +32 2 5861804
France: +33 186653041
Germany: +49 30 91739258
(cost of a local call depending on the operator)

The service is open from 09:00-17:00 CET, Monday to Friday

 

Travel Agents’ Concessions

Please contact your HR department in order to receive this phone number.

 

GDS Air Technical Helpdesk – for investigating sales issues on Amadeus/Sabre/Galileo.

THIS TEAM DOES NOT MAKE BOOKINGS OR PROVIDE GENERAL TRAVEL INFORMATION.

For any technical queries, please send us the booking reference, date & time of travel, details of the technical problem, by email to gds.helpdesk@eurostar.com
08:00-17:00 UK time, Monday to Friday

Please do not hesitate to consult the Frequently Asked Questions.

 

Opening an account

Please contact : trade.contracts@eurostar.com

09:00-17:00 UK time, Monday to Friday

 

Group baggage services

+44 3448 225822
**Please note that this service is currently unavailable. We aim to resume this service as soon as possible**

 

Lost property

+44 3448 224411 then press 1
09:00-17:00 UK time, Monday to Friday
**Please note that this department is currently unavailable. We aim to resume this service as soon as possible**