Eurostar fares conditions

Eurostar Standard and Eurostar Plus   

• Tickets are exchangeable until 1 hour before planned departure free of charge. Fare difference applies.   

• Tickets are refundable for a fee (25€/£, $40) until D-7.  

Eurostar Premier   

• Tickets are fully refundable and exchangeable free of charge until D+2. 

SNCF fares conditions

2nd class (Standard Seconde) & 1st class Semi-Flex (Standard Première)  

• Tickets are exchangeable (fare difference applies) or refundable free of charge up to D-7.   

• From D-6 until departure, tickets can be exchanged or cancelled for a fee of €19.   

• Within 30 minutes of departure, tickets may be exchanged once for travel on the same day and are non-refundable thereafter.   

1st class Fully-Flex (Flex Première)  

• Tickets are fully refundable and exchangeable free of charge until 30 minutes after departure.   
• Within 30 minutes of departure, tickets may be exchanged once and are non-refundable thereafter.   

Valid combinations

The following class combinations can be booked: 

• Eurostar Standard + 2nd class   

• Eurostar Plus + Standard Première  

• Eurostar Premier + Flex Première  

Hotnat and AJC

As a member of the Railteam alliance, Eurostar gives customers the possibility to benefit from HOTNAT (Hop On The Next Available Train), and we’re also part of the the AJC (Agreement on Journey Continuation). This means if a customer’s connecting journey is affected by disruption en-route, they will be able to board the next available Eurostar or TGV free of charge.  More information about these agreements can be found here .

Compensation  

Where compensation is owed due a delayed connecting train, each operator is responsible for compensating passengers directly. If the Eurostar train is delayed or cancelled, customers can apply to us for compensation according to our compensation policy. To claim compensation on a connecting SNCF leg of a journey, customers should contact SNCF directly. More details on the SNCF policy can be found here.