Offer
Groups
All you need to know about booking groups of 10 people or more.
Useful documents
Bookings and info
Journeys to and from London
Email groups@eurostar.com or call +44 (0)3448 224 800 to find out more. Open from 09:00 to 18:00 UK time Monday to Friday.
Journeys between France, Belgium, the Netherlands and Germany
Please call our Customer Service Centre, open from 09:00 to 17:00 CET Monday to Friday:
- In the Netherlands: +31 20 532 15 60
- In Belgium: +32 2 586 18 04
- In France: +33 1 86 65 30 41
- In Germany: +49 30 91739258
Alternatively, you can email thalysgroups@eurostar.com.
Distribution, Booking horizon and more
All you need to know regarding booking horizons, ticket distribution, seating and more.
Terms & conditions and after-sales
All you need to know regarding deposits, balances and after-sales conditions.
On-board catering
Eurostar catering is an efficient, high-quality option for groups travelling to and from London.
Compensation policy
Occasionally, unforeseen circumstances cause trains to be delayed or cancelled. We apologise for any disruption; impacted travellers should take note of Eurostar’s compensation policy.
Working together
Do you regularly book large groups with Eurostar ? Check out our working together page to see if you’re eligible for a direct partnership.