Other Rail Distributors
Alternatively, you can opt for an indirect supply of Eurostar tickets via one of our many existing distribution partners.
Subject to the nature of the disruption, Eurostar can activate its After-Sales Override Profile (AOP). The AOP function will calculate whether fees and / or fare difference can be waived, subject to Eurostar’s commercial policy.
PROCEDURES FOR PAO CHANNELS
Exchanges
- Once Eurostar has activated AOP, free exchanges for alternative dates are available in all booking tools.
Refunds
- Agents supplied by SNCF should submit a “demande de détaxe” to SNCF so that SNCF can subsequently send a refund request to Eurostar at the sncf.queries@eurostar.com inbox.
- All other SNCF points of sale should send refund requests to sncf.queries@eurostar.com.
- All other PAO-supplied customers and partners should submit refund requests to Eurostar at the distributor.queries@eurostar.com inbox.