Contact

    Email / Phone enquiries

    • Trade Sales – Agent booking enquiries and after-sales. You can contact us:

     

    • by email: eurostarforagents@eurostar.com
    or
    • by phone: +44 3448 242524 (09:00-17:00 UK time, Monday to Friday)

     

    GDS Air Technical Helpdesk – for investigating sales issues on Amadeus/Sabre/Galileo.

    For any technical queries, please send us the booking reference, date & time of travel, details of the technical problem, by email to gds.helpdesk@eurostar.com
    08:00-17:00 UK time, Monday to Friday.

     

    Please do not hesitate to consult the Frequently Asked Questions.

     

    THIS TEAM DOES NOT MAKE BOOKINGS OR PROVIDE GENERAL TRAVEL INFORMATION.

     

    Group bookings and enquiries

    • for Group booking requests on routes to/from London), you can contact us:

    • by email: groups@eurostar.com
    or
    • by phone: +44 3448 224 800 from 09:00-17:00 UK time, Monday to Friday. Closed at weekends & Bank Holidays

     

    • for Group booking requests on routes between France, Belgium, the Netherlands and Germany, you can contact us:

    • by telephone: 

    Netherlands: +31 205321560
    Belgium: +32 2 5861804
    France: +33 186653041
    Germany: +49 30 91739258
    (cost of a local call depending on the operator)

    The service is open from 09:00-17:00 CET, Monday to Friday

     

    Travel Agents’ Concessions

    Please contact your HR department in order to receive this phone number.

     

    Opening an account

    Please contact : trade.contracts@eurostar.com

    09:00-17:00 UK time, Monday to Friday

     

    Group baggage services

    +44 3448 225822
    **Please note that this service is currently unavailable. We aim to resume this service as soon as possible**

     

    Lost property

    +44 3448 224411 then press 1
    09:00-17:00 UK time, Monday to Friday
    **Please note that this department is currently unavailable. We aim to resume this service as soon as possible**