Prior to departure there’s some important information for your clients to take on board. This includes travel documents, visas, customs regulations, and details regarding station access, facilities and arrival times.
Everything clients need to know about travel documents and visas for adults, children, and unaccompanied minors.
– Travelling to and from London
Along with their ticket, customers will need to show a valid passport.
– Travelling between France, Belgium, the Netherlands and Germany
Customers do not need to carry their passport on our European routes, but we recommend bringing an identity document, as occasional spot checks do take place.
Please note: babies and children must have their own valid travel documents.
Custom regulations and checks
Information for clients regarding customs regulations, when travelling between London and our European routes.
– Declaring cash
– Declaring goods
– Alcohol and tobacco
– Transporting food, plants, and animal products
– Claiming VAT on purchases made in the EU
Before visiting our iconic European destinations, your customers can read all about our stations.
This includes locations, when to arrive, information regarding accessible travel, station facilities and security.
Choose a station or destination to get started.