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B2B Groups

We work directly with Groups agencies all over the world who sell Eurostar routes across our network.

Useful documents

Contact us

Do you regularly book large groups with Eurostar ? Send your booking request to our B2B Groups team using the form below. 

 

If you’re new to Eurostar or need to make a one-off booking, request a quote here.

B2B Group request form

B2B Group request form
Commercial
  • Minimum annual threshold £50,000 / €50,000.
  • Dedicated account management
  • Access to our Voyager booking tool
  • Payment by monthly invoicing
Voyager
  • Access via whitelisted IP address
  • Average booking horizon of 7 months before travel
  • Manage all aspects of a booking including aftersales
  • Retrieve PDF tickets
Finance

In order to help you understand our accounting process, this page has been created as a guide to answer any questions.

INVOICING AND TIMESCALES

  • You will receive a monthly invoice from us.
  • This invoice is run by day 2 of every month. This is your total payable amount.
  • You will also receive a supporting DAT file (details of transactions by pnr) by day 5 of every month.
  • For UK agents and agents paying with a UK bank account, your Direct Debit is taken on day 17 of every month or the next available working day.
  • For non-UK agents, your payment is due by bank transfer on or before the last working day of the month.
  • Any completed credits are deducted from the following months invoice.

DAT FILE INSTRUCTIONS

To open the Backup Details (.dat file) please follow the instructions below:

  1. Save .dat file to any location on the hard drive or open the document in wordpad, word or notepad.
  2. Open Microsoft Excel
  3. Open .dat file via Excel if saved – on the open screen, select ‘all files’ to view the .dat document. If copied, paste into excel
  4. A Text Import Wizard pop-up box will appear
  5. Select the Delimited button on the pop-up box – click Next
  6. Ensure the Tab and Comma boxes are ticked – click Finish

Your data file will provide you with the following information:

DAT FILE COLUMNS

DAT FILE HEADINGS

Column A

BAF Account

Column C

Invoice number

Column D

Invoice date

Column F

Booking date

Column G

Eurostar booking user

Column I

Eurostar booking reference

Column K

PNR              

Column N

Traveller’s name

Column O

Date of travel

Column P

Departure station

Column Q

Arrival station

Column W

Price of single journey
Should you have any difficulty with the above process, or for queries such as a replacement dat file or invoice, please contact Credit Control by emailing credit.control@eurostar.com
Disruptions

Subject to the nature of the disruption, Eurostar can activate its After-Sales Override Profile (AOP). The AOP function will calculate whether fees and / or fare difference can be waived, subject to Eurostar’s commercial policy.

Exchanges

Free exchanges for alternative dates are available in Voyager.

Refunds

You can either refund your customers using Voyager or allow customers to obtain a full refund via your own platform.