Offer
Groups
Everything clients need to know about travelling in a group of 10 people or more.
Useful documents
Bookings and info
For bookings to and from London
Customers can send their enquiries to the Eurostar Group Travel Team:
– by e-mail: groups@eurostar.com
or
– by telephone: +443448224800 from 9am to 5pm GMT, Monday to Friday. Closed at weekends and bank holidays.
For bookings on routes between France, Belgium, the Netherlands and Germany
Customers can contact us by telephone
o Netherlands: +31205321560
o Belgium: +3225861804
o France: +33186653041
o Germany: +493091739258
(local rate depending on operator)
This service is available from 9am to 5pm CET, Monday to Friday.
Distribution, Booking horizon and more
Everything customers need to know regarding booking horizons, ticket distribution, seating and more.
Terms & conditions and afters-sales
Everything clients should know regarding deposits, balance and after-sales conditions.
On-board catering
Eurostar catering is an efficient, high-quality option for groups travelling to and from London.
Compensation policy
Occasionally, unforeseen circumstances cause trains to be delayed or cancelled. We apologise for any disruption; impacted travellers should take note of Eurostar’s compensation policy.