Offer
Fare conditions
Eurostar Standard
The fast, flexible, sustainable way to travel from city to city in Europe.
Eurostar Plus
Indulge your clients with extra comfy seats and more space. Make every trip a pleasure whether they are travelling for business or leisure.
Eurostar Premier
The signature Eurostar experience, designed around the clients to make every journey a joy.
Eurostar Standard
Smart and easy
Exchange
- Customers can exchange the departure date and/or time of the ticket with no fee up until one hour before the original departure time. Change of destination is not permitted.
- Customers can upgrade to Eurostar Plus.
- If the cost of the new ticket is more than the cost of the original ticket, customers are required to pay the difference.
- Tickets exchanged within 7 days of travel become non-refundable.
Refund
- Tickets are refundable seven days or more before the date of departure for a fee.
- The fee is £25/25€ per person for each individual leg of the trip, and £50/50€ per person for a full refund of a return ticket. Non-refundable thereafter.
Eurostar Plus
Service and style all the way
Exchange
- Customers can exchange the departure date and/or time of the ticket with no fee up until one hour before the original departure time. Change of destination is not permitted.
- Customers can’t upgrade to Eurostar Premier.
- If the cost of the new ticket is more than the cost of the original ticket, customers are required to pay the difference.
- Tickets exchanged within 7 days of travel become non-refundable.
Refund
- Tickets are refundable seven days or more before the date of departure for a fee.
- The fee is £25/25€ per person for each individual leg of the trip, and £50/50€ per person for a full refund of a return ticket. Non-refundable thereafter.
Eurostar Premier
The signature Eurostar experience
Exchange
- Customers can exchange their tickets up until 48 hours after their original departure time with no fee. Clients can’t change the original destination.
- If the cost of the new ticket is more than the cost of the original ticket, customers are required to pay the difference.
- If the cost of the new ticket is less than the cost of the original ticket, clients will not get a refund of the difference.
Refund
- Tickets are refundable with no fee up until 48 hours after the client’s original departure time. Tickets are non-refundable thereafter.
- If you claim a refund for one leg of a return ticket, the refund will be calculated taking into account any discount for a return ticket (compared to two single leg tickets) that may have been applied to the original booking.
Boarding guarantee
- If your clients would like to switch for an earlier or later train on the day they are travelling, we guarantee to find you a seat even if Eurostar Premier is full (we can’t offer this guarantee on trains between London and the Netherlands yet, but we’re working on it).
- Free of charge
- We cannot guarantee specific seats, the same travel class or catering, but our team will do their best!